10:57 AM

Pekin Insurance selects OnBase as part of digital transformation strategy

OnBase supports total IT modernization project to connect more than 1,100 agencies and 7,000 independent agents

Pekin Insurance, a leading provider of insurance in Illinois, has selected OnBase, a leading enterprise information platform, as part of its technology transformation plan. Pekin is taking a total technology approach to its IT modernization project, implementing OnBase alongside other new core insurance platforms, choosing to host all applications in the cloud. OnBase will act as the content services platform, helping eliminate data silos and bring data to the forefront to access and manage content to streamline business operations and provide the best customer service.

Pekin will leverage multiple data import methods within OnBase to capture inbound data and documents, through a central repository, and connect information for employees and independent agents across their home office and hundreds of agency locations in six states. Once captured, the OnBase Accelerators for Guidewire will allow the insurer to access, view, query and reindex information from within the familiar Guidewire interface – providing employees with the information they need, when and where they need it, to provide the best service to its customers.

“It is our mission to provide financial protection and peace of mind to our customers, by delivering innovation and excellence in our products and services,” said Subhasis Mukherjee, vice president and chief information officer at Pekin. “To accomplish this, we must partner with leading solution providers, like Hyland, to evolve our processes and ensure we are ahead of the curve delivering the products our customers need.”

“We’re seeing a growing trend for insurers leveraging content services solutions as part of their technology modernization strategies because they are at the core of digital transformation requirements,” said Cara McFarlane, insurance solutions marketing manager at Hyland. “Insurers leveraging legacy systems will find it increasingly more difficult to properly manage digital data and should look for sophisticated content management solutions to achieve their digital transformation goals.”

Pekin is currently exploring the next phase of its OnBase expansion determining what other departments will benefit from core content services capabilities such as capture, workflow and contract management. Additionally, they are exploring the ShareBase integration, for cloud-based document sharing capabilities.

For more information about how insurers are leveraging OnBase within their digital transformation strategies, visit

About OnBase

OnBase is a single enterprise information platform for managing content, processes and cases deployed on-premises or in the Hyland Cloud. Providing enterprise content management (ECM), case management, business process management (BPM), records management and capture all on a single platform, OnBase transforms organizations around the globe by empowering them to become more agile, efficient and effective. Enterprise cloud-based sharing capability for the OnBase platform is available with our complementary offering, ShareBase by Hyland.

Seamless integrations with policy, billing and claims management systems speed processing times across the entire insurance lifecycle from underwriting to claims, increasing the quality and efficiency of work and customer service. Using OnBase, nearly 600 carriers have achieved results by increasing profitability through accurate and consistent underwriting decisions while decreasing response times and costs associated with claims. For more information about OnBase’s solutions for the insurance industry, please visit