03:42 AM

OnBase Integrates with TriZetto Applications to Provide a Comprehensive View of Member and Provider Content

OnBase by Hyland, an enterprise content management (ECM) solution, now integrates with the QNXT™, Facets™ and CareAdvance Enterprise® applications from TriZetto®, a Cognizant Company and payer solution provider, to help payers operate more efficiently and provide better service to members and providers. This single point of access for clinical and administrative content helps payers save time looking for information, reduce duplicate requests and quickly answer questions from members and providers.

Payers can improve the member experience and increase productivity by leveraging the OnBase integration to:

  • Access all images, PDFs, documents, faxes, emails, and letters related to a member from within TriZetto applications
  • Find specific documents associated with QNXT, Facets and CareAdvance Enterprise screens, including claims, correspondence, explanations of benefits (EOBs) as well as medical records and documentation
  • Manage documents across the enterprise including Legal, Contracts, Human Resources, Finance and more

'The first step is to help payers get a longitudinal view of all the content for a member or provider from within TriZetto products, saving valuable time and resources looking for content,' said Susan deCathelineau, Hyland's vice president of healthcare sales and services. 'When payers have access to the entire picture, they can quickly answer questions from members and providers the first time they call. The OnBase TriZetto Partnership represents the first step towards deep integration between TriZetto products and ECM.'

'TriZetto values partner relationships that enable our clients to succeed in a rapidly changing business environment,' said Alan Stein, senior vice president of product management for TriZetto. 'OnBase integration with our key healthcare payer applications will help our mutual clients improve operational efficiency.'

To learn more about why more than 1,600 healthcare organizations use OnBase, visit OnBase.com/Healthcare.