14:05 PM

North Star Mutual Insurance Converts to OnBase by Hyland to Support its Digital-First Technology Vision

OnBase to provide greater visibility and more streamlined processes to support North Star Mutual’s digital enterprise strategy

North Star Mutual Insurance Company, a regional insurance company writing over $390 million in seven Midwestern states, has selected OnBase by Hyland, a single enterprise information platform, to support its digital enterprise strategy. The mutual insurer, which partners with nearly 1,300 independent agencies, will convert from its current document management system due to the rich features and impressive potential of OnBase.

Phase one of North Star Mutual’s OnBase implementation will commence with the conversion of existing underwriting and claims image data structures and workflow processes. Already a paperless organization, North Star will enhance data collection from documents using OnBase Advanced Capture. Once converted, these enhancements will allow for automated routing and other process improvements, helping the insurer achieve greater efficiency.

“Our prior document management solution focused primarily on storing and retrieving documents but failed to deliver advanced processing, valuable reporting or analytics capabilities,” said Jon Brower, senior vice president of information technology at North Star Mutual Insurance. “OnBase will help us achieve our automation and growth strategies by granting greater insight and visibility into our data and processes, allowing us to work more efficiently.”

After completing the first phase, North Star Mutual plans to expand OnBase throughout the enterprise, focusing phase two on automating additional processes within its underwriting and claims departments and accelerating back office operations in accounts payable, expense tracking and possibly human resources.

“North Star Mutual is transitioning from simply archiving documents to now activating them; turning information into insights,” said Cara McFarlane, global insurance marketing portfolio manager at Hyland. “OnBase will support the business needs of today with strategic technology that will help to continue their digital transformation trajectory into the future.”

To learn why more than 600 carriers leverage OnBase for enterprise content management (ECM), case management, business process management (BPM), records management and capture needs, visit OnBase.com/Insurance.

About Hyland Healthcare

By combining information management and enterprise medical imaging with business process and case management capabilities, Hyland Healthcare delivers a suite of unparalleled content and image management solutions to address the clinical, financial and operational needs of healthcare organizations around the world. Every day, more than 2,000 healthcare organizations use Hyland Healthcare’s world-class solutions to become more agile, efficient and effective. The Hyland Healthcare suite of products – comprised of Acuo by HylandBrainware by HylandNilRead, OnBase by Hyland, PACSgear by Hyland, Perceptive Content and ShareBase by Hyland – are leveraged to complete patient records, eliminate reimbursement delays and enhance business processes. For more information, please visit Hyland.com/Healthcare.

Hyland Healthcare is a part of Hyland, a leader in providing software solutions for managing content, processes and cases for organizations across the globe. For over 25 years, Hyland has enabled more than 19,000 organizations to digitalize their workplaces and fundamentally transform their operations. Named one of Fortune’s Best Companies to Work For® since 2014, Hyland is widely known as both a great company to work for and a great company to do business with. For more information, please visit Hyland.com.