icare (Insurance & Care NSW) Implements OnBase by Hyland for Digital Information Management
OnBase to grant immediate access to information helping icare provide exceptional insurance and care services
icare, the New South Wales’ government’s insurance and care provider, has selected and implemented OnBase by Hyland, an enterprise information platform, hosted in the Hyland Cloud. icare will use OnBase to support its enterprise vision of digital information management, initiating the project in its largest division, which delivers insurance and care services to customers of the NSW Workers Compensation scheme.
icare is one the largest insurers in Australia with $33 billion in assets and more than 3.4 million customers. icare is a new public financial corporation undertaking business transformation from a previously adversarial process to a contemporary business, delivering a world-class service experience to employers, injured workers and motorists – focused on quality of life outcomes, not process.
Through this transformation, icare is creating a fresh new business model, from one based on previously fragmented systems to one powered by a common platform, providing an integrated view of the customer and service delivery. To enable this goal, icare sought an innovative technology to provide a single view of the customer information and optimize business processes.
“Hyland was a natural fit for icare. They show impressive insurance and health industry experience and have provided sound advice on how we can optimize OnBase within our business environment and successfully integrate it with our insurance lifecycle management software, Guidewire. We’ve enjoyed a successful partnership where they’ve met our deadlines, enabling us to meet our program milestones,” said John Nagle, icare group executive, workers insurance.
“The OnBase product provides an end-to-end records management and secure storage solution to manage our customer correspondence, policies and billing – linking them to claims and care delivery, as well as enabling secure access of information from the cloud,” Nagle said. “Their solution provides a fully integrated platform which gives our underwriters and billing staff a birds-eye view of the data they need to support employers and ultimately respond to injured workers in a timely manner.”
icare completed phase one of its OnBase implementation in its workers’ compensation policy processes in April 2017. It has selected workers’ compensation claims processes for phase two, implementing Guidewire ClaimCenter® and OnBase simultaneously.
“Utilizing the OnBase Ready for Guidewire accelerators for Guidewire InsuranceSuite™, icare staff gain instant access to important information – improving decision-making for its workers’ compensation policies and claims and eliminating the need to search multiple applications, file shares or paper records,” said Ruth Fisk, global director of insurance at Hyland. “We’re looking forward to working with icare to connect information throughout the enterprise and deliver the best service possible to their customers, resulting in getting the injured employee back to work as quickly as possible.”
For more information about workers’ compensation and the OnBase integration and accelerators for Guidewire, visit OnBase.com
About Hyland Healthcare
By combining information management and enterprise medical imaging with business process and case management capabilities, Hyland Healthcare delivers a suite of unparalleled content and image management solutions to address the clinical, financial and operational needs of healthcare organizations around the world. Every day, more than 2,000 healthcare organizations use Hyland Healthcare’s world-class solutions to become more agile, efficient and effective. The Hyland Healthcare suite of products – comprised of Acuo by Hyland, Brainware by Hyland, NilRead, OnBase by Hyland, PACSgear by Hyland, Perceptive Content and ShareBase by Hyland – are leveraged to complete patient records, eliminate reimbursement delays and enhance business processes. For more information, please visit Hyland.com/Healthcare.
Hyland Healthcare is a part of Hyland, a leader in providing software solutions for managing content, processes and cases for organizations across the globe. For over 25 years, Hyland has enabled more than 19,000 organizations to digitalize their workplaces and fundamentally transform their operations. Named one of Fortune’s Best Companies to Work For® since 2014, Hyland is widely known as both a great company to work for and a great company to do business with. For more information, please visit Hyland.com.