Hyland Presented STAR Award for Technology Services Excellence
The Technology and Service Industry Association (TSIA) honors Hyland for its innovation, excellence and dedication to customer success
Hyland, a leading content services provider, was honored as a 2019 STAR Award winner in the ‘best practices in leveraging PSA for service excellence’ category by TSIA – the leading association for technology services organizations. The STAR Awards are one of the highest honors within the technology services industry, recognizing services best practices and commitment to innovation, leadership and excellence.
Hyland’s use of a best-of-breed professional services automation vendor allowed its services department to re-engineer manual billing and invoicing processes in nine months. The project achieved a 695 percent ROI, verified by an independent research firm, and saw an 84 percent reduction in non-billable project time.
“We are thrilled to receive the STAR Award for our Services excellence, and remain dedicated to providing our customers with technology implementation strategies that will help them drive business change and digitization,” said Valt Vesikallio, SVP global services at Hyland. “Our strategy is to work hand-in-hand with our customers in true partnership, using proven, results-driven methodologies to ensure they implement the solutions they need to be successful.”
Companies receiving the STAR Award undergo a rigorous evaluation process, with the winners selected by TSIA’s service practice advisory board. Since its inception in 1990, the STAR Awards have become one of the highest honors in the technology services industry, acknowledging the contribution of companies of all sizes to the continual improvement of technology services delivery industry-wide.
“This year’s winners have demonstrated an unmatched commitment to remarkable innovation, leadership, and excellence in all they do,” said TSIA’s executive director, Thomas Lah. “It’s with great pride that we recognize our 2019 STAR Award winners for their outstanding achievements.”
This award demonstrates Hyland’s ongoing commitment to innovation that strengthens our ability to deliver innovative solutions and outcomes to our customers.
For more information about the STAR Awards TSIA.com/StarAwards.