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Hyland Identified as a Leader in Aspire Leaderboard for CCM and Aragon Research Globe for Enterprise Content Platforms

Evaluation based on completeness of strategy and performance

This month, two analyst reports – the Aspire Leaderboard for Customer Communications Management (CCM) and the Aragon Research Globe™ for Enterprise Content Platforms 2020– identified Hyland as a leader.

Aspire’s annual leaderboard report focuses on the CCM landscape and closely examines several related categories such as business automation, communication composition and omni-channel orchestration. For the second year in a row, Hyland was named a leader in the business automation grid based on the strength of Content Composer, the anchor of the company’s CCM product suite.

Designed to integrate with enterprise applications and office productivity software, Content Composer features creation, distribution and management tools to improve efficiency, productivity and consistency in external communications. The report also highlighted Hyland’s OnBase and Brainware products, which extend the core functionality of Content Composer with interactive case management, intelligent content extraction and additional classification capabilities

“As a global leader in the content services market, Hyland puts a strong focus on letting content be a key driver of better communications,” said Kaspar Roos, founder and CEO at Aspire. “We continue to be excited about the potential for Hyland – its scale, technology depth and strong products give it the potential to evolve Content Composer beyond its strength in transactional and service communications into a much wider solution.

Hyland’s strategy for CCM – like all its offerings - is to continue to evolve customer solutions beyond an individual function to a comprehensive platform, providing visibility and control across the entire content lifecycle. This creates a complete view of organizational information and processes.

This platform-focused approach is why Hyland was named a Leader in the Aragon Research Globe™ for enterprise content platforms (ECP). The report examines 12 major providers, and highlights the market’s transition from a focus on managing content to one of processing and automating content. Leaders have comprehensive strategies that align with industry direction and market demand, and perform effectively against those strategies.

To learn more about Hyland and the company’s offerings across industries, visit

Aspire DisclaimerThe Aspire Leaderboard™ is copyrighted by Aspire Customer Communications Services Ltd. and is based on the findings and opinions of Aspire’s consultancy organization. Aspire does not endorse any vendor, product or service included in the Aspire Leaderboard. For tailored RFP support please contact the Aspire team here.

Aragon Research Disclaimer:

Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind.

1. Aragon Research. “The Aragon Research Globe for Enterprise Content Platforms, 2020” by Jim Lundy, May 2020.


About Hyland

Hyland is a leading content services provider that enables thousands of organizations to deliver better experiences to the people they serve. Find us at

About Aspire

Aspire Customer Communications Services is a boutique consulting firm specializing in the Customer Communications Management (CCM) and Digital Customer Experience (DCX) industries. Through deep market expertise and global insights, Aspire works with technology providers, service providers, enterprises and investors to help them achieve their CCM goals. Find more information about how Aspire is helping organizations navigate the complexities of the customer communications world at