03:34 AM

Hyland Achieves Fifth Consecutive Gold in Novarica’s ACE Ranking™

Developing an award winning technology means understanding what your customers need and delivering a solution that will solve business pains, all while providing outstanding customer satisfaction. For the insurance industry, Novarica's Average Customer Experience (ACE) Ranking brings transparency into the vendor selection process by identifying leading software solution providers. Hyland Software has been recognized in the recently published ACE ranking for its dedication to the insurance industry, achieving overall ratings above 90 percent and a Gold solution status in the document management category for the fifth consecutive year.

"The Novarica ACE Rankings are user-created evaluations of vended software solutions based on clients' experience,' said Matthew Josefowicz, Novarica's director of insurance practices and lead researcher for the ACE project. 'The ACE ranking provides transparent feedback about software providers and how well their technology solutions solve the end users' needs.'

Survey participants ranked their experience with Hyland Software, and its enterprise content management (ECM) solution OnBase, across five areas including staff, organization, functionality, technology and overall customer satisfaction. Hyland ranked high in all areas, with technology, functionality and overall customer satisfaction as its top three.

'The Gold rating in Novarica's ACE survey validates that our experience in the insurance industry is paramount in driving added value for our customers. It verifies that we provide an outcome-based solution to help insurers achieve their operational goals and help them create a competitive advantage,' said Ruth Fisk, Hyland's senior business analyst for insurance. 'It's our focus on delivering customer delight that really sets our solution apart from others in the ECM industry. We go above and beyond to make sure customers not only have the best possible ECM solution, but the best possible Hyland and OnBase experience, which is apparent from our ACE ranking.'

Novarica's ACE Rankings are created independently and are not sponsored by solution providers. To learn more about the ACE Ranking project, go to Novarica.com/AceRankings.