Glatfelter Insurance Group Selects OnBase by Hyland to Improve Information Management

Glatfelter Insurance Group, one of the largest privately owned insurance brokers in the United States, has selected OnBase by Hyland, a leading enterprise information platform for the insurance market, to support its information management needs. The extensive integration capabilities and out-of-the-box content services functionalities within the OnBase platform prompted Glatfelter to convert from its aging legacy application.

The insurance broker, which employs more than 500 associates and serves over 30,000 clients nationwide, sought a content management solution that would automate operations and evolve with the company as it continues to grow. Glatfelter will utilize OnBase capture, including optical character recognition (OCR) functionality to better manage information, increase data accuracy and elevate customer support. Additionally, OnBase will allow Glatfelter to create upwards of 30 integration points across multiple applications companywide, granting greater access to information and simplifying data sharing.

'Our previous document management platform wasn't built to keep up with our fast-paced growth and integration needs,' said Larissa Tosch, executive vice president and CIO at Glatfelter. 'The out-of-the-box features and usability of OnBase allows us to be more independent – to build our own workflows and reduce overall cost of ownership. The integration capabilities of OnBase will create operational efficiency, grant greater visibility into our business processes, and expedite service to our clients.

Glatfelter started its OnBase implementation in the sales, underwriting and policy services departments, replacing its outdated document management technology that was originally built for the insurance industry. Glatfelter plans to expand OnBase into back office operations, including HR, marketing and legal, in the next phase of implementation.

'Glatfelter will leverage OnBase as an integrated information platform to better manage content, processes and cases across the organization,' said Cara McFarlane, global insurance marketing portfolio manager at Hyland. 'With increased flexibility, agility and visibility, Glatfelter will have better information to support its processes as the insurance broker continues to evolve.'

To learn more about why more than 650 insurance carriers worldwide leverage OnBase visit OnBase.com/Insurance.