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Funeral Directors Life Converts to OnBase: Takes an Enterprise Approach to Digital-First Claims Vision

OnBase to provide enhanced functionality with robust imaging and workflow capabilities for digital claims experience

Funeral Directors Life, a full-service provider of pre-planned funeral insurance, will replace its prior document management and imaging system with the OnBase by Hyland enterprise information platform because of its flexibility, tight-knit integrations, robust workflow capabilities and exceptional customer service.

Funeral Directors Life engaged with Hyland because of its positive reputation within the insurance market and selected OnBase because of its:

  • Powerful workflow engine
  • Low-code, rapid application development to replace old code and quickly build new applications
  • Outlook integration to initiate processes from its email interface
  • Improved capture and indexing options
  • Integration with its insurance system to retrieve and query data then store it in OnBase

“The research and development that has gone into the product since we first evaluated it five years ago is astonishing,” said Kyle Swearingen, director of engineering at Funeral Directors Life. “To see that much new functionality and growth go into a product reinforces our decision that OnBase will continue to support our needs well into the future.”

Taking a true enterprise approach to implementation, Funeral Directors Life will convert from its ImageNow solution and deploy OnBase in every department, unleashing unlimited potential to optimize processes throughout the organization. In addition, it will incorporate OnBase mobile capabilities to deliver information to employees in the field, with or without internet connection, to keep processes moving regardless of location.

“We’re seeing an increased demand for information management solutions because insurers realize they are a core component of the technology modernization and digital transformation journey,” said Cara McFarlane, global insurance marketing portfolio manager at Hyland. “We will work with Funeral Directors Life as a partner, to ensure the software delivers the capabilities it needs and users feel supported throughout our partnership.”

To learn more about achieving digital transformation with OnBase visit OnBase.com/Insurance.

About Hyland Healthcare

By combining information management and enterprise medical imaging with business process and case management capabilities, Hyland Healthcare delivers a suite of unparalleled content and image management solutions to address the clinical, financial and operational needs of healthcare organizations around the world. Every day, more than 2,000 healthcare organizations use Hyland Healthcare’s world-class solutions to become more agile, efficient and effective. The Hyland Healthcare suite of products – comprised of Acuo by HylandBrainware by HylandNilRead, OnBase by Hyland, PACSgear by Hyland, Perceptive Content and ShareBase by Hyland – are leveraged to complete patient records, eliminate reimbursement delays and enhance business processes. For more information, please visit Hyland.com/Healthcare.

Hyland Healthcare is a part of Hyland, a leader in providing software solutions for managing content, processes and cases for organizations across the globe. For over 25 years, Hyland has enabled more than 19,000 organizations to digitalize their workplaces and fundamentally transform their operations. Named one of Fortune’s Best Companies to Work For® since 2014, Hyland is widely known as both a great company to work for and a great company to do business with. For more information, please visit Hyland.com.