Funeral Directors Life Converts to OnBase: Takes an Enterprise Approach to Digital-First Claims Vision

Funeral Directors Life, a full-service provider of pre-planned funeral insurance, will replace its prior document management and imaging system with the OnBase by Hyland enterprise information platform because of its flexibility, tight-knit integrations, robust workflow capabilities and exceptional customer service.

Funeral Directors Life engaged with Hyland because of its positive reputation within the insurance market and selected OnBase because of its:

• Powerful workflow engine
• Low-code, rapid application development to replace old code and quickly build new applications
• Outlook integration to initiate processes from its email interface
• Improved capture and indexing options
• Integration with its insurance system to retrieve and query data then store it in OnBase

“The research and development that has gone into the product since we first evaluated it five years ago is astonishing,” said Kyle Swearingen, director of engineering at Funeral Directors Life. “To see that much new functionality and growth go into a product reinforces our decision that OnBase will continue to support our needs well into the future.”

Taking a true enterprise approach to implementation, Funeral Directors Life will convert from its ImageNow solution and deploy OnBase in every department, unleashing unlimited potential to optimize processes throughout the organization. In addition, it will incorporate OnBase mobile capabilities to deliver information to employees in the field, with or without internet connection, to keep processes moving regardless of location.

“We’re seeing an increased demand for information management solutions because insurers realize they are a core component of the technology modernization and digital transformation journey,” said Cara McFarlane, global insurance marketing portfolio manager at Hyland. “We will work with Funeral Directors Life as a partner, to ensure the software delivers the capabilities it needs and users feel supported throughout our partnership.”

To learn more about achieving digital transformation with OnBase visit OnBase.com/Insurance.